HR management functions in any organisation must be vibrant to the personal or family hardships of an employee. This is because, whatever we do, the personal hardships issues continue to crop up from time to time. These may be due to a traumatic situation in the family, loss of a close family member, a painful divorce, or even an ongoing battle with addiction.Such hardships may affect the efficiency of the concerned employee; thus, the organisation.
In all such situations, HR should try to find the most comfortable way to mitigate the personal hardships.
The following strategy may be adopted to deal with such situations.
1) Don’t ask directly about the hardship
We should be always indirect and tactful in trying to know about the hardships. Though sometimes, the employees themselves come up and want the help required.
2) Listen intently
At most of the times, it has been observed that listening intently is good enough to give the moral support to employee. It mitigates their hardship.
3) Be aware of the company policies
You must be fully aware of the benefits your company offers in such specific situations.
4) Differentiate work and personal life
All efforts in this direction, should not appear to be favoritism or preferential treatment. At the same time, all this should be done in such a way as the work does not suffer.
5) Try to help
You may try to help by any of the following ways
- Use their lunch time in counselling
- Rearrange some of their responsibilities
- Arrange advance money on promise to return it in installments
- Allow sometimes to work from home.
6) How to convey the message
As a representative of the organisation, you have to strike a right balance between genuine care and corporate support. But you must realize that an employee has to accomplish the assigned task and it should not disturb the output of the organisation.
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Animesh Rai is presently heading the Certification Programs vertical at Ripples. He is one of the co-founders of Ripples Learning Services. His penchant for growth, diversification, and expansion has helped Ripples to reach its present level. A strong inner passion to learn new things has transformed him into a specialist in the domain of human resource management, customer relationship management, team building, mentoring, leadership and consulting. He is a passionate traveler and has visited Turkey, Malaysia, Belgium, France, Holland, Dubai, Srilanka, and Nepal. He has also composed poems and firmly believes in team building. He possesses a B.Tech degree in Production Engg from the prestigious Manipal Institute of Technology, Manipal.